Shipping policy

Returns and Refunds

We work hard every day to enrich the lives of our customers through their aquarium, whether you come to us for livestock, dry goods or just advice Atomic Reef will make it right. We are committed to making sure you have the best buying experience possible. We know there are many different choices out there.

 

 

Livestock Corals

Majority of our livestock products are all individually photographed and listed on our site as WYSIWYG, therefore all purchases are final*. Our website instantly removes a product once it’s sold which does not allow other customers to purchase. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months or a refund with a 20% restocking fee. This fee will be returned to you in the form of a gift card.

 
* = We do not accept returns for any livestock purchased. If livestock comes in dead or damaged, reference our "Alive Arrival Guarantee," section.

Live Sale

During Live Sale all orders are FINAL. No coupons, retail store gift cards, credits, substitutions or additional discounts will be applied to live sale corals. These events have hundred of customers waiting for the special coral and gives an unfair advantage to those when orders are canceled. If you have any questions please reach out to us before making a purchase.

 

Alive Arrival Guarantee

We guarantee that all livestock (coral, fish, inverts, etc) will arrive alive and as described. In the event of DOA (Dead On Arrival) a DOA request must be filled out within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact Atomic Reef in the specified 2 hour time frame, TSA reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. Buyer must be at location to receive delivery, not doing so voids all DOA coverage . No exceptions or excuses, no credit without photo. Verified DOA’s will be fully credited with replacement coral or the value of the original DOA coral towards future purchase. Shipping costs are not covered or refunded. We cannot guarantee replacement of the same coral purchased then a credit will be issued. We are not responsible for incorrect addresses provided by the buyer. TSA cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. It doesn’t happen often, but when it does, we will work it out with you to make it right. If you have any questions or concerns please call us or send us an email.

 

Returns and Refunds for Supplies

Atomic Reef is happy to accept returns of new products in their original packaging within 45 days of original purchase for a full refund subject to Shipping and restocking fees. If Reef Guard is purchased during checkout this is extended to 90 days with no shipping or restocking fees. 

• Returns must be requested and pre-approved over e-mail via onlinesales@atomicreef.ae What if my order was placed with in the last 45 days? Atomic Reef allows you to choose between a refund to your original form of payment or store credit.

·         What if it’s past 45 days? Atomic Reef will issue your refund in the form of store credit only. This credit is valid for in-store and online site purchases.

Additional Notes for All Supplies Shipments & Returns:

·         All TSAXPRESS Products are subject to a 10% restocking fee.

·         Products must be unused and unopened. Customers are liable for return shipping costs.

·         Shipping & delivery fees are non-refundable

·         Gift cards/store credit are non-refundable

·         Return shipping may be deducted from your refund

·         Please retain all product packaging and tags until you’re completely satisfied with your purchase

·         Please open all packages and inspect all items for damage immediately upon arrival

·         You may use your own shipping method to return items. 

·         Any item purchased as a Special Order Item, Or Drop Ship Item can not be canceled after order is placed. 

 

We do not accept:

·         Aquariums, Foods, Sand, Salt, Rock, Batteries *some exclusions apply

·         Any liquids with expiration dates outside of the 45 day purchase date.

·         Any items that show sign of exposure to water or use.

·         Damaged, altered packaging or missing packing material including warranty cards, manuals and accessories.

·         Any item purchased as a Special Order Item, Drop Ship Item, Or Open Box Items. 

·         Any item sold under a clearance, blowout, or liquidation are final and not eligible for return.

 

Shipping Damage

Atomic Reef will exchange the product – at no cost to you.
Please open all packages and inspect all items for damage immediately upon arrival.
In the event an item is damaged in transit, contact us within 3 business days of delivery and we will replace the item free of charge and cover the cost of shipping you the replacement.
Email us pictures of the damaged product for pre-approval of return at onlinesales@ atomicreef.ae
Upon approval, our online team will send you a shipping label in order to return the damaged product. Once the product is received, the replacement product will be immediately shipped out.

 

Manufacturer Defects & Warranties

Atomic Reef is not liable for manufacturing defects. Please contact the manufacture directly to ensure product is correctly replaced.

 

Process of delivery:

  > We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.

Delivery timelines:

  > Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries.

Delivery charges:

  > UAE Delivery Fees will be a Flat Rate of AED: 10. Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.

Additional note:

  Avoid any delivery delay by providing your full address along with your contact details.

  Keep proof of delivery receipt signed and confirmed by customer.